Comparison of Subscription Levels for Zmanda Network

Benefits to subscribers		Free subscription	Paid subscription
			Basic	Standard	Premium*
Access to Zmanda Network resources	Wiki, Forums, White Papers and Alerts	Yes	Yes	Yes	Yes
	Enterprise Edition Software including security updates and feature upgrades	n/a	Yes	Yes	Yes
	Indemnification	n/a	n/a	Optional	Optional
Technical support. Supported platforms and software compatibility matrix.	Phone Access	n/a	n/a	Yes	Yes
	Web Based Case Management	n/a	Yes	Yes	Yes
	Availability	n/a	Business Hours	Business Hours	7 X 24
	Initial response time	n/a	Next business day	Within 8 working hours	Within 3 hours**
	Number of cases per year	n/a	3	Unlimited	Unlimited
	Knowledgebase	n/a	Yes	Yes	Yes
	Number of authorized contacts	n/a	1 only	Up to 5	Up to 5
Account Management	Technical Support Case Reviews	n/a	n/a	n/a	Monthly
	Technical Account Manager	n/a	n/a	n/a	Optional
Professional Services and Training	Training	Limited	Optional	Optional	Optional
	Implementation services	n/a	Optional	Optional	Optional
Pricing for annual subscription.		Free	Annual subscription with simple pricing.

* Premium support for Amanda is for a minimum of 10 clients
* Premium support for ZRM is for a minimum of 5 MySQL servers
* Premium support for ZRM Cluster Edition is for a minimum of 4 CPUs
** For Severity 1 issues Only