Services & Support


Technical Support


You can choose from three levels of support: Basic, Standard, or Premium.

Enterprise Subscription Basic Standard Premium
Software
Certified Software Yes Yes Yes
Security & Functionality Updates Yes Yes Yes
Product Support
Product Alerts & Knowledge Base Access Yes Yes Yes
Number of Supported Cases 3 Unlimited Unlimited
Phone Support No Yes 24 x 7
Number of Authorized Contacts 1 1-5 Unlimited
Initial Response Time Next Business Day Within 8 Hours Within 3 Hours *

* - For Priority one issues

Zmanda Professional Services


Amanda Enterprise is designed for ease of use and rapid deployment. Zmanda’s team of storage experts are also available to design and implement a solution that meets your unique requirements.

The QuickStart Service
The QuickStart Service provides a quick and easy way to implement your data protection solution by Zmanda Professional Services. It helps customers maximize their investment and minimize the time required for a successful deployment. Key features include implementation by Zmanda Professional Services team, working closely with Amanda core developers. More details and pricing on QuickStart service for Amanda Enterprise (pdf).

Implementation Services
Zmanda’s Professional Services engineers will evaluate your data protection requirements, and, based on that assessment, will design a backup and recovery solution that is efficient, simple and scalable. They will assist with implementing the design and verifying your backups. Depending on need, they will also schedule follow-up visits to ensure that Amanda Enterprise continues to operate efficiently. More information is available on the services Data Sheet.

Zmanda’s Professional Services team provides extended platform coverage to all Linux distributions for Amanda Enterprise. Zmanda services engineers will compile binaries for the specific Linux distribution and demonstrate its capabilities. Ongoing product updates and bug fixes are provided via annual subscription. More details and pricing on Zmanda’s Implementation Services for Amanda Enterprise (pdf).

Solution Services
Zmanda’s Professional Services engineers have the ability to provide customized turnkey solutions. Solution offerings include backup migration, industry-specific data protection, bare metal and disaster recovery.

Capacity Planning and Performance Services
Zmanda’s backup and recovery experts can help you analyze your storage and network capacity requirements for your backup operations or optimize your backup performance.


For more information on Amanda Enterprise, please contact Zmanda Sales



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